Toys-R-Us in Cary, NC
September 30th, 2006 by Duff OMelia
I now have a better understanding as to why Toy-R-Us is having such trouble competing with the likes of Target, Wal-Mart, and Costco. The store we shopped in is located in the Crossroads shopping center in Cary, North Carolina.
I think the store is awful. Here’s why:
- SO many items have no price tags. This is so annoying. Other businesses don’t seem to have this issue.
- We could never find someone to help us find things or give us guidance.
- The line at the register was quite long. Yet there are employees lingering around the customer service desk. Why aren’t they helping? Does it make sense for a business to waste their customer’s time?
- No one could seem to tell me if they had a product in stock.
- The person managing the store that day agreed that many products had no prices on them. He said there wasn’t anything he could do about it because upper management only allows them to do certain things. This is nuts. If you’re managing the store, fix the problem.
It’s just easier to go to Target.



